Services

Lifecycle service. It works.

The CAE services portfolio has been developed to act as a logical extension to your IT department.

Delivering expert help at every stage of the technology lifecycle our multi-skilled, nationally available engineering force opens up the possibilities of achieving huge productivity gains. There is no need to struggle for resource or expertise it is immediately available to you from CAE.

Strategy Identifying business needs and sources of competitive advantage
Audit	Specialist audits for each technology solution
Design	Fully documented, industry and manufacturer best practice design
Benchmark	Industry reports and practical comparison tests
Demonstration	Guided tour of technology with return on investment examples
Proof of Concept	Extended testing in lab or onsite facility with consultant support
Consult	Highly skilled engineering with up to the minute knowledge

Reality Getting everyday benefits from IT deployment
Configuration	Hardware and software built to exact specifications
Staging	Secure storage and timed delivery to fit project timescales
Cabling	Structured cabling delivering cost effective quality
Installation	Highly flexible, cross technology nationwide professional service
Project Management	Prince / ITIL resource to ensure smooth project delivery
Migration	Software upgrades with minimal business impact
Disposal	Environmentally responsible and secure asset disposal
Training	Knowledge transfer tailored to meet operational requirements

Integrity Maximising the benefits of investment through a trusted partner
Asset Management	Accurate ongoing control of all IT assets with full reporting
Change Control	Management of all moves, additions, deletions and changes
Helpdesk	24 x 7 engineering support over the phone
Maintenance	24 x 7 break fix with global coverage and SLAs including 2 and 4 hour fix
Monitoring	Proactive status for critical network, server and storage infrastructure
Resourcing	Engineering support exactly when it is needed and regular onsite presence
Shared Services	A combination of services managed jointly to reduce costs and improve SLA