Services

Support

Support provides customers with the piece of mind that if they are having problems with their infrastructure a highly skilled resource is always available to call and assist in everything from fault identification through to solving the issue.

Key deliverables

  • Service Level Agreements (SLA) with response times from Next Business Day to 2 hours onsite
  • 24 x 7 availability
  • Engineer and replacement hardware onsite within agreed SLA
  • Access to highly accredited technical consultants
  • Nationwide and Global Support
  • Linked to CAE helpdesk
  • Automatic call escalation
  • Unique reference number
  • Fault history reporting

Problems addressed / customer benefits

  • Minimal downtime
  • Peace of mind in the event of an issue
  • Regular contract reviews to assess performance and identify fundamental technical issues
  • Single point of contact for all call, escalation and contract issues
  • Service account management to assist in end user management

Technologies covered

All technologies subject to audit

CAE

Call: +44 (0)845 643 0033

Solutions

Anti Virus Unified Comms Backup Routing & Switching Security Service Control Servers Storage Storage Tools Wireless Thin Client Virtualisation


Services

Audit Change Control Consult Design Helpdesk Install Support Outsourcing Projects Remote Support Resourcing Staging


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Vertical Market Focus

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