Services
Support
Support provides customers with the piece of mind that if they are having problems with their infrastructure a highly skilled resource is always available to call and assist in everything from fault identification through to solving the issue.
Key deliverables
- Service Level Agreements (SLA) with response times from Next Business Day to 2 hours onsite
- 24 x 7 availability
- Engineer and replacement hardware onsite within agreed SLA
- Access to highly accredited technical consultants
- Nationwide and Global Support
- Linked to CAE helpdesk
- Automatic call escalation
- Unique reference number
- Fault history reporting
Problems addressed / customer benefits
- Minimal downtime
- Peace of mind in the event of an issue
- Regular contract reviews to assess performance and identify fundamental technical issues
- Single point of contact for all call, escalation and contract issues
- Service account management to assist in end user management
Technologies covered
All technologies subject to audit
Call: +44 (0)845 643 0033
Solutions
Anti Virus Unified Comms Backup Routing & Switching Security Service Control Servers Storage Storage Tools Wireless Thin Client Virtualisation
Services
Audit Change Control Consult Design Helpdesk Install Support Outsourcing Projects Remote Support Resourcing Staging
Feedback
Let us know how we are performing, tell us on our customer service form here
What issues are you currently facing? Please fill in our top issues form here
