Services

One framework to manage them all. It works

What is it?

The structure in which any service is supplied has the ability to make or break successful delivery.

Our service management team has a wealth of knowledge and experience that is applied to all CAE services to make sure your experience is consistently the very best available.

Scope

Should be used in every aspect of IT service delivery

What are the business benefits?

• Cost effective control of all IT services
• Escalation to ensure rapid and effective problem management
• Clear understanding throughout the  business of expectations and service levels

What is included?

• ITIL certified service managers
• Prince 2 project managers
• Documented processes, procedures and sign off for every service
• Industry leading service management system
• Change control and asset management functions
• Full management escalation process
• Tailored service designed to exact business requirements
• Regular update and progress meetings

What is the service target?

• To Manage all other service targets and project milestones

What are the commercials?

• Available as a separate service as a monthly service cost
• Can be built into project costs