Services

Monitoring and Management

Linked to the CAE helpdesk facility, a CAE network operations center delivers 24x7 remote monitoring of complete customer infrastructures. This service is offered by way of a secure connection between a customer site and CAE utilising VPN or private circuit. Dedicated servers monitor a number of key infrastructure elements adding an extra level of responsiveness.

Key deliverables

• Industry recognised network management tools
• Automatic alerts to the CAE helpdesk and any other nominated recipient
• 24 x 7 availability
• Pro-active management including predictive failure, device availability, hardware failure (down to component level), resource utilisation and software availability
• Secure remote services base on BS7799 standards
• Threshold management
• Regular reporting and option for customer remote access

Problems addressed / customer benefits

• Access to standby engineers
• Keeps customer focus on strategic issues instead of fire fighting
• Detailed analysis of infrastructure availability
• Reduced downtime on system failure through quicker response
• Bandwidth controls
• Simple cost model

Technologies covered

Complete infrastructures with extended services for

• Whole networks
• Server infrastructure