Services

Selective Outsourcing / Managed Sservices

Take a single or multiple services and wrap them into a managed service to minimise the strain on in-house resource from technical and managerial functions.

Key deliverables

• Business Driven Service Level Agreements
• Service Delivery Management structures to manage all aspects of a service
• Flexible contracts with business matched incentives
• Technical skill sets matched to requirements

Problems addressed / customer benefits

• Removes complete tasks from an IT department
• Backed by the CAE technical helpdesk
• Reduction in recruitment and training costs
• Employee TCO
• Consistent resource and cover for periods of absence

Technologies covered

• Helpdesk
• Project management
• Consultancy
• Support
• Procurement
• Installation
• Change Control