Services
Helpdesk
CAE provide a dedicated 24x7 helpdesk facility that is backed by proven call management and call escalation procedures and software. Support is available for major hardware and software manufacturers with a focus on delivering a rapid customer response.
Key deliverables
- Unique reference number for tracking
- Automatic escalation within pre-defined Service Level Agreements (SLA)
- Regular call updates determined by customer need
- 24 x 7 availability
- Comprehensive call incident reporting
- 0800 (free phone) number
Problems addressed / customer benefits
- Single point of contact
- Call-back from appropriately skilled engineer within SLA (standard 15 minute response)
- Manufacturer escalation routes and access to trouble shooting guides
- Free phone helpdesk number
- Extra line of support
- Flexible pricing models to suit contracted and utility models
Technologies covered
All technologies with helpdesk packages tailored for each manufacturer.
Call: +44 (0)845 643 0033
Solutions
Anti Virus Unified Comms Backup Routing & Switching Security Service Control Servers Storage Storage Tools Wireless Thin Client Virtualisation
Services
Audit Change Control Consult Design Helpdesk Install Support Outsourcing Projects Remote Support Resourcing Staging
Feedback
Let us know how we are performing, tell us on our customer service form here
What issues are you currently facing? Please fill in our top issues form here
