Products

Account Management

CAE account management is the focus for customer contact with a goal of maintaining a trusted relationship. A personal understanding of customer needs, from an account manager and supporting team, is paramount to delivering the most responsive and intuitive service.

This is more than just order taking - it is crucial unique selling point.

An account team includes a primary contact supported by internal account management and a flat sales management structure, both in place to maximise response. In addition, the account team have permanent access to technical resource, which is allocated by account, in order to have a consistent approach to pre and post sales issues.

The relationship formed results in a value added resource to:

• manage expectation for every single order, allowing confidence to flow through to your end user
• provide a technical vet on each order so that accuracy is maximised
• act as a portal into manufacturer account teams and technical resource
• always be available as an escalation for any problems an IT department may be facing
• constantly be vigilant on your behalf so that the best pricing is always achieved
• interact with other stakeholders in your business to support your decisions

We believe that our outstanding account management is a key differentiator and is the difference between winning an order and keeping an account.