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Account Management
CAE account management is the focus for customer contact with a goal of maintaining a trusted relationship. A personal understanding of customer needs, from an account manager and supporting team, is paramount to delivering the most responsive and intuitive service.
This is more than just order taking - it is crucial unique selling point.
An account team includes a primary contact supported by internal account management and a flat sales management structure, both in place to maximise response. In addition, the account team have permanent access to technical resource, which is allocated by account, in order to have a consistent approach to pre and post sales issues.
The relationship formed results in a value added resource to:
- manage expectation for every single order, allowing confidence to flow through to your end user
- provide a technical vet on each order so that accuracy is maximised
- act as a portal into manufacturer account teams and technical resource
- always be available as an escalation for any problems an IT department may be facing
- constantly be vigilant on your behalf so that the best pricing is always achieved
- interact with other stakeholders in your business to support your decisions
We believe that our outstanding account management is a key differentiator and is the difference between winning an order and keeping an account.
Call: +44 (0)845 643 0033
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